Terms & Conditions

ARAVIS TRANSFERS

BOOKING TERMS AND CONDITIONS

LAST UPDATED – September 2026

For private transfers the full transfer charge is required on booking. Aravis Transfers will provide confirmation by email of the booking reservation only once payment is taken.
The person making the booking is deemed be acting as an agent for all members of the party who will be included on the transfer and accepts these booking conditions on behalf of each and every member of the party.
The client is responsible for providing accurate contact information, including a mobile telephone number. The mobile phone must be switched on at all times of travel. Any failure in services resulting from Aravis Transfers having incorrect contact information, or the client being uncontactable, will be deemed to be the fault of the client and no compensation will be available.
The client is responsible for providing and checking accurate journey information (flight numbers and flight times). Our schedules are planned according to the times given and we are not able to verify the accuracy of the information provided. Any failure in services resulting from Aravis Transfers having incorrect flight information will be deemed to be the fault of the client and no compensation will be available.
The client must take responsibility to check the confirmation email fully to ensure the correct details are being used for the booking. We advise you to bring this email with you when you travel.
Where Aravis Transfers book travel on services provided by 3rd party operators we do so as agents for the operator concerned whose own conditions of carriage will apply. Aravis Transfers’ liability will be confined to travel on our own services.
Although our drivers do have local knowledge the customer has responsibility for providing details and directions to the accommodation. Aravis Transfers cannot accept responsibility for knowing the location of all apartments, chalets or addresses in the region and you should contact your accommodation provider for a full map or directions to the accommodation. Our drivers will spend a maximum of 15 minutes looking for your accommodation before then dropping you and your guests at the village tourist information office.
In the event of delays, cancellations and rescheduled flights Aravis Transfers will endeavour to fulfil the passenger’s transfer within the shortest possible timescale. This may entail sharing of transfers or an extended wait on arrival for pickup. If delays are of an excessive length additional vehicle journeys or extended driver waiting time may become necessary to fulfil the passenger’s transfer.
Aravis Transfers reserves the right to apply a surcharge to the original transfer cost of up to €90 if client flights are delayed by between 1 and 2 hours from scheduled times. Flights delayed by more than 2 hours from scheduled times will be considered cancelled and a new transfer booking will be offered. The client retains the right to refuse any newly scheduled and priced transfer and organise alternative transport themselves. No monies will be refunded for transfers cancelled or missed due to delay.
Aravis Transfers recommend that all guests take out adequate travel insurance covering delays and cancellations in additional to medical cover. In the event of clients needing to make an insurance claim due to cancellation or additional charges resulting from delay we will provide all necessary documentation to the client for their claim.
The client is entitled to cancel your transfer at any stage prior to arrival. Written notice by email must be provided. For cancellations made at least 14 days before the date of travel Aravis Transfers will provide a full refund minus a €20 per vehicle journey administration charge. For cancellations made between 7 and 14 days before the date of travel Aravis Transfer will refund 50% of the total transfer cost. For cancellations made less than 7 days before the date of travel no refund will be made. In the event of a cancellation Aravis Transfers may permit, at its discretion, such monies as have been paid in respect of the cancelled booking to be applied to a future booking.
Aravis Transfers will use every reasonable means to ensure that the vehicle(s) arrive(s) on time to begin the period of hire and that it reaches its destination on time. Aravis Transfers will not incur any liability whatsoever in the event of any delay due to causes beyond its control. This includes all expenses relating to additional accommodation, onward travel, food etc.
Aravis Transfers reserve the right to cancel the booking if circumstances beyond our control make it impossible to carry out the transfer. Written confirmation of any cancellation will be provided if the cancellation is more than 72 hours before the transfer. Verbal confirmation of cancellation will be provided if cancellation is less than 72 hours before the transfer. The customer is entitled to a full refund of monies paid.
Vehicles are fully insured for passenger and third party claims, as required under French law. However, whilst every care is always taken, customers’ property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.
All passengers are allocated space to carry 2 items of luggage (one standard-size hold bag or suitcase, not exceeding 23kg and one piece of hand luggage) PLUS one ski or snowboard bag (max length 190cm) or a bike box/bag (max dimensions 160cm x 80cm x 30cm), which must be declared at the time of booking.
The client must advise Aravis Transfers if the sports equipment exceeds any of these measurements.
Aravis Transfers reserves the right to charge an excess luggage fee to cover any additional costs or to refuse carriage if the client exceeds the maximum number of items, has failed to declare sports items, or if any items exceed the maximum dimensions above.
The property of the client is carried at their own risk and no responsibility for any loss or damage can be accepted by Aravis Transfers. Please ensure you have adequate insurance cover.
Aravis Transfers reserve the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and / or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).
Neither smoking nor any consumption of alcoholic drinks are permitted in any of Aravis Transfers’ vehicles.
With the exception of guide dogs, no animals are permitted in any vehicle operated by Aravis Transfers.
Children under 16 years of age must be accompanied by an adult. They may travel with a pre-booked parent or elected guardian. The conduct and behaviour of any passenger under the age of 18 is the responsibility of accompanying adults where available.
EU regulations stipulate that all young travellers under the height of 1.35m (4ft 5in) will have to use a child restraint – either a baby seat or a booster seat. Please advise us at the time of booking of how many child restraints you require for your party
Clients must not leave litter or rubbish of any kind in the vehicle.
Any damage caused to a vehicle, either internal or external, must be paid for, in full, by the client at the time of the incident.
Aravis Transfers will endeavour to transport the client with the minimum discomfort and inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may prevent the achievement of this responsibility. The following are examples of circumstances which are not within our control:

accidents causing delays to the vehicle
exceptional severe weather conditions
compliance with requests of the police
deaths and accidents on the road
vandalism and terrorism
unforeseen traffic delays
industrial action by third parties
problems caused by other customers
the vehicle being held or delayed by a police officer or government official
other circumstances affecting passenger safety

If we fail for any reason within our control to deliver you to your confirmed destination we will provide suitable transport such as another coach, train, private car, taxi etc. but any reimbursement made by Aravis Transfers of the costs of alternative means of transport incurred by the passenger to get to the ticketed destination shall be no more than the cost of getting to that destination by a registered taxi fare.
All information, including contact details, supplied to Aravis Transfers by the client during the booking process will remain confidential and will not be shared with any companies or organisations – other than for the purpose of completing a transfer.
All transactions will be in Euros. This means with a fluctuating exchange rate the pounds amount may vary and Aravis Transfers will accept no liability for loss due to exchange rates
These conditions will be governed in all respects by French Law.
With regards to the Covid-19 pandemic – Aravis Transfers may be required to implement additional terms and conditions to guarantee passenger and driver safety. This is likely to include the wearing of face masks, additional hygiene measures and limiting passenger numbers in vehicles. These will be communicated to you via our website and email before you travel.